LEHIGH VALLEY, Pa. — Giant shoppers can order groceries online again after the chain’s website and app came back Tuesday morning, eight days after parent company Ahold Delhaize disclosed the cyberattack that took them offline.
The return ends a stretch in which Giant’s stores, including 15 in Lehigh and Northampton counties, stayed open while the chain pointed online shoppers to DoorDash, Instacart and Uber Eats. Two of the deals Giant offered during the outage end Thursday, and Ahold Delhaize’s investigation of the attack is still open.
What carries past the outage, according to a company statement Tuesday:
- 10% off an in-store purchase, up to $10, through Thursday. Each household can redeem it once, and shoppers must mention the offer to the cashier.
- Digital coupons in this week’s ad stay loaded on every store card through Thursday.
- Choice points set to expire Oct. 31 are good through Nov. 30, an extension announced Monday.
Service returned at 9 a.m., Giant said in the statement. “We appreciate our customers’ patience and understanding over the past several days while we were offline. We apologize for any inconvenience customers have experienced,” the chain said.
By Tuesday afternoon, giantfoodstores.com again showed its full storefront: the weekly ad, clippable digital coupons, a link to its rewards program and a choice of in-store, pickup or delivery shopping. On Monday night the same address showed an outage notice saying the website and app “are currently unavailable.”
Giant’s outage notice said early on that it would refund unfulfilled orders placed on the site or app.
In its latest update, posted Monday, Ahold Delhaize said its investigation “confirmed the suspicious activity resulted from the malicious actions of others” and that it had filed a formal police report with Dutch police.
“While our investigation is still ongoing, we have no evidence at this moment that suggests that any sensitive customer, associate or partner data was taken,” the company said. It has not said what kind of attack it was or who was behind it, and said it is not sharing further details “that could compromise security measures or interfere with our response efforts.”
In November 2024, Ahold Delhaize USA detected a cybersecurity issue in its U.S. network. The company said five months later that it believed “certain files were taken from some of our internal U.S. business systems.”
